Linkcroft

Support

Stuck, found a bug, or missing a detail on a card? Write to us — a person reads every message, and your report is how Linkcroft learns new sites.

We only store your email and your message.

Common questions

Do I need an account?

Yes — a free Linkcroft account. Install the extension, click the Linkcroft button and follow the sign-in link.

A page saved with only the link, not the details

Not every site publishes its details in a way the extension can read. The link and the title always save, and an image comes along whenever the site offers one we can fetch. You can open the saved item and edit or add any field yourself.

Nothing saves on my banking or webmail site

That is deliberate. Sensitive sites — online banking, webmail, government portals, social networks — are on a blocklist: the page contents are never read there. Saving the bare link still works.

How do I delete my data?

Deleting a saved item removes it from your account. To close your account entirely, open the app, go to your account page and delete it: it happens on the spot, with everything in it. If you would rather we did it for you, say so in the form above. What we store and why is on the privacy page.

Report illegal content

Linkcroft stores links for the person who saved them. Almost everything in Linkcroft is private to one account: nobody else can see your links, your notes or your pages, and Linkcroft does not publish anything you save. So there is not much here for the public to stumble across.

Even so, we store what our users give us, and European law calls that a hosting service. If you believe something stored on Linkcroft is illegal, this section is how you tell us, and it says what we will do about it.

What you can report here

  • Illegal content stored on Linkcroft — anything a user has saved that breaks the law of an EU Member State or of the European Union.
  • A link that leads to illegal material.
  • An account being used for something illegal — fraud, harassment, distributing malware.
  • Your own material used without permission — a copyright or trademark complaint.

What this section is not for. A bug, a card that will not fill in, a question about your account, or a request to see or delete your own data: use the ordinary support form at the top of this page, or read the Privacy Policy for data requests. Nothing is lost if you pick the wrong one — a person reads both — but the right one is faster.

How to report

Send your report to info@linkcroft.com with the subject line Illegal content.

Please include all four of the following. They come straight out of Article 16 of the Digital Services Act, and a report that has all four lets us act properly instead of writing back to ask.

  1. Why you believe it is illegal. Explain it well enough that we can follow the reasoning — which law, which country, and what makes this particular item break it. “I do not like it” is not enough; “this is my photograph, published here without a licence, and here is the original” is.
  2. Exactly where it is. The exact web address (URL) on Linkcroft, and anything else needed to find the item — a screenshot, a date, a description.
  3. Your name and email address. We need to be able to write back, and the person on the other side is entitled to know that a report was made. One exception: you do not have to give your name or email if your report concerns child sexual abuse material (the offences in Articles 3 to 7 of Directive 2011/93/EU). Report those anonymously if you prefer — we will act on them all the same.
  4. A statement that your report is made in good faith — that, as far as you know, everything in it is accurate and complete.

You can report several items in one message. Please give the exact address of each.

What happens next

  1. We confirm receipt, in writing, without undue delay — in practice on the same or the next working day. If you gave us an email address, the confirmation goes there.
  2. We assess the report ourselves. We aim to decide within five working days, and within 24 hours for material that is obviously illegal and seriously harmful — child sexual abuse material, or a credible threat to someone’s life or safety. If a report is complicated and we need longer, we will say so and tell you when to expect an answer. We assess in a timely, diligent, non-arbitrary and objective way.
  3. Decisions are made by a person. We use no automated decision-making to judge reports. If that ever changes, we will say so in the answer we send you.
  4. We tell you what we decided and why, without undue delay, and we tell you what you can do if you disagree.
  5. We tell the user too. If we remove something, block access to it, or restrict or close an account, the affected user gets a clear statement of reasons: what we did, why, what rule or law it rests on, whether the decision came from a report or from our own checks, and how to contest it. The one exception is where the law forbids us to tell them — for instance where an authority has ordered us to keep it confidential.

What we can do about it

Depending on what we find, we can: remove the item from the account it sits in; block access to it; suspend an account; or close it. Where the law requires it, we notify the authorities — and if we become aware of something that suggests a criminal offence involving a threat to life or safety has taken place, is taking place or is likely to take place, we must and will inform the police or the judicial authorities.

We can only act on what we hold. Linkcroft stores addresses and a slice of text from the page behind them. The page itself belongs to someone else’s website. If the problem is the website rather than the saved link, tell its host or its owner — removing the bookmark from one person’s private account does not take the page off the internet.

If you disagree with what we decided

This applies to both sides: to you if we did not act on your report, and to the user if we removed something or restricted an account.

  • Write back to us first at info@linkcroft.com. Say what you think we got wrong. A second person is not available in a business this size, but we will genuinely look again, and we will answer.
  • Complain to the supervisor. The Dutch Digital Services Coordinator is the Netherlands Authority for Consumers and Markets (Autoriteit Consument & Markt, ACM) — acm.nl. You may also complain to the Digital Services Coordinator in the Member State where you live.
  • Go to court. Nothing here limits your right to take the matter to a court. For consumers in the EU, that is the court where you live.

Reports made in bad faith

If someone repeatedly sends reports that are clearly unfounded, we may stop processing their reports for a while, after warning them first. We will say why, and that decision can be contested the same way as any other.

The grounds on which we may restrict, suspend or close an account are listed in clause 9 of our Terms of Service. Our points of contact under the Digital Services Act are on the company details page.